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FAQ

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FAQ

How can I update YOOtheme builder elements?

From Joomla 4 and beyond Joomla has added a download key field to extensions that make updates more easy. Simply enter your download key from the Download section and update like any other extension. The key is valid for all products you bought on moreJoomla. You will then be able to install updates automatically while your subscription is active.

You can unpublish or uninstall our update plugin after adding this key. That plugin was used from Joomla 3 to 4.

I get an error on updating?

From Joomla 5 and beyond we are using the Joomla Update Manager for a smooth upgrade experience. If you get an error you might use an older version of the installer plugin. You can safely uninstall the moreJoomla Installer plugin now.

Go to System > Manage > Extensions 



search for "Installer MoreJoomla" and uninstall the plugin



Our latest versions of extensions use the Joomla Update Manager Download-Key option. 

Go to System > Update > Update Sites



Filter by "Download Key Missing"



Click on the extension and enter your update key from the download area of moreJoomla.com



The Download-Key can be found here

Save and close the form. Upcoming updates will be installed while your subcription is active.

Are the elements Joomla 6 compatible?
Yes, every element is compatible to Joomla 6.
How can I purchase?

Check out the demo. Every demo has a price button to add the product to the cart. You can pay with PayPal.

When will I receive the product?

Immediately after purchasing it with PayPal.

How often can I download the product?

Unlimited times within 6 months after purchase.

Can I still use the product after my subscription ends?

Yes. You can still use the product as it is if your subscription ends. You get free updates for a time of 6 months. You can renew to get the latest features.

Can I use the product on several domains?

Yes. You can install our products on several domains and also get automated updates within the Joomla installer with our plugin.

Will you provide support?

Of course! Just contact us. We're here to assist you quickly. Use the contact form. You can write us in english or german.

How can I send my config to support?
Save the layout in your YOOtheme Pro library and proceed like you would add a new element but use the tab "My Presets" and export your element.